FAQ's
Q: What makes Then & Again a unique experience?
A: At Then & Again we strive to make your shopping and consignment experience as pleasant as possible, we want each of our customers and clients to feel that they are a part of our family. With an everchanging and updated inventory, an un-paralleled consignment split, and the best customer service in the buisness, our customers will want to return again and again.
Q: Where are you located?
A: We are located at 335 E. Main Street - Unit P, in the Maple Row/K-mart Shopping Center. Our phone number is 615-264-5594 or, if you prefer, you can also email us at then-again@bellsouth.net.
Q: What are your hours?
A: We are open 10:00 AM to 5:30 PM Tuesday through Saturday. We are not open on Sunday and Monday as these days are generally used to refresh and update the showrooms.
Q: What types of Items are considered for consignment?
A: We welcome your quality used furniture, antiques, home decor, accessories and collectibles. Items must be clean, scent free and in ready to use condition. Item must have a minimum retail value of $10.00. Acceptance of consignment is subject to current showroom stock.
Q: Who sets the prices of my Items?
A: Item prices are generally set by Then & Again staff, should a consignor have a special pricing request this must be agreed upon at the time of the consignment agreement. Prices will then go through a 120 day consignment period during which items will be reduced on days 31, 61, and 91. All prices are based on current market trends.
Q: What if my items don't sell?
A: Merchandise not sold after 120 days must be removed by consignor. Merchandise not retrieved within 7 days of contract expiration will become the property of Then & Again and may be donated to a local charity or sold as clearance, as we see fit.
Q: Will there always be someone available to help unload my consignment items?
A: We will generally try to schedule consignment drop offs when help is available. Making appointments in advance will help in making your drop off go as smoothly as possible.
Q: How am I paid once my items sell?
A: Consignment payments may be picked up beginning the 5th of each month for the previous months's sales. Monthly balances of $20.00 or less will be converted to store credit or combined with the following month's payment.